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Refund Policy
Thank you for shopping at Homture.
We aim to ensure a smooth and transparent shopping experience. Please review our return and refund policy below.
Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return, items must:
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Be in the same condition as received
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Be returned in their original packaging with all included accessories
Return Shipping
This policy applies only to products purchased directly from homture.com.
Free Return Shipping
Return shipping will be covered by Homture after verification if the return is due to:
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Product quality issues
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Damage during transit
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Incorrect item received
Customer-Paid Return Shipping
For returns not caused by product quality issues or shipping damage, customers are responsible for return shipping costs. This includes, but is not limited to:
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Personal preference (item no longer wanted or needed)
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Incorrect purchase
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User-caused damage or misuse
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Size or compatibility issues
We recommend reviewing all product details carefully before placing an order.
Return Authorization
Before returning any item, please contact our customer support team at support@homture.com to request return authorization.
Once approved, we will provide detailed return instructions, including the designated return address.
Returns sent without prior authorization may not be accepted or processed.
Refund Process
After we receive and inspect the returned item, an eligible refund will be issued to the original payment method.
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Refunds are processed within 3–5 business days after inspection
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Depending on your payment provider, funds may take 10–15 business days to appear
Exchanges
Exchanges may be offered in cases of confirmed product damage during transit or if the item received does not match the item ordered.
In these situations, customers may choose either a free replacement or a free return for a refund, based on their preference.
To request an exchange, please contact us at support@homture.com with your order number and clear photos or videos of the issue. Once verified, we will provide further instructions.
Warranty Policy
All Homture products come with a one-year limited warranty from the date of purchase.
The warranty covers manufacturing defects only and is separate from the return and refund policy.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@homture.com, and include clear photos or videos of the issue.
Once the issue is confirmed, we will arrange a free return, replacement, or refund in accordance with this policy.
Contact Us
If you have any questions about this policy, please contact us at: support@homture.com